Customer satisfaction is our top priority. Please read our refund and return terms carefully.
Products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
Used candles, burned products, or customized gift boxes are not eligible for returns or refunds.
Once your return request is approved, the refund will be processed within 5-7 business days.
Refunds will be credited to your original payment method or bank account.
Exchanges are available only for damaged or defective products based on stock availability.
Orders can be cancelled before shipment. Once shipped, cancellation requests may not be accepted.
Our support team is here to help you with returns, exchanges, and refunds.